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Problem with changing faction

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Nescave    0

I recently bought the "faction change" character service and now i am trying to use it, but i'm getting the information like that: "Could not change race fot character". Am i doing something wrong? It is possible because ther wasn't any guide how it should be done or i couldn't found any. So... I'm asking for help with understanding whats wrong. 
To be more specific: i ve got Blood Elf and want to transfer her to the Alliance as Human


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